Common questions about UK TPS/CTPS screening.

TPS is operated by the DMA and backed in law by the Privacy and Electronic Communications Regulations (PECR). About 28 million UK numbers are on it. Calling a TPS-registered number with an unsolicited live marketing pitch is unlawful unless the specific person has given you specific consent.

CTPS covers numbers belonging to companies, partnerships, public bodies and other corporate entities that have opted out. About 3 million corporate numbers are on the register. B2B teams calling direct-dial numbers at corporate prospects need to screen against CTPS, not just TPS.

PECR places the obligation to screen on the calling organisation. TPSClear is a DMA-licensed list-cleaning tool that helps you meet that obligation by checking numbers in real time as they change in HubSpot. Compliance responsibility still sits with you as the caller.

When a contact or company phone is created or modified, HubSpot fires a webhook, TPSClear normalises the number, queries TPS and CTPS, and writes the result to the record. Typical end-to-end latency is single-digit seconds. A daily backfill cron also sweeps records the webhook may have missed.

We accept the common UK shapes (07xxx, 020 xxxx xxxx, +44 7xxx, with or without spaces and brackets) and convert them to E.164 for lookup. Numbers that are obviously not UK, or that we cannot parse, are stored as Unknown so reps can investigate before dialling.

The app uses webhooks, custom properties and a workflow action, all of which work on Free. Some HubSpot features (for example workflow-based automations beyond the action itself) require paid HubSpot tiers, but the screening itself does not.

TPSClear stores the minimum needed to operate the service: a hashed log of which numbers were screened and when, the verdict, and basic operational telemetry. We do not sell or share contact data. TPSClear is the data processor, you remain the data controller for your HubSpot records. A formal DPA is available on request.

TPSClear is a HubSpot marketplace app. You install it from the marketplace, authorise the required scopes, configure a few options, and screening runs on every phone change. There is no on-premises component, no Chrome extension, and no separate dashboard for reps to learn.

The incumbent runs an overnight batch and exposes a single combined status. TPSClear fires on every phone-number change so the verdict is on the record before a rep opens it, separates TPS and CTPS so you can see exactly which register a number sits on, and offers a workflow action plus a daily backfill. Pricing details are on the pricing page.

We hold the DMA list cleaner data licence and screen against the live UK TPS and CTPS registers. Screening is activated on your account within 1-2 business days of subscribing, once we have checked your setup screens correctly.

Install the app at no cost, map the phone properties you want screened, and see the card on your records. Screening activates when you subscribe (£295 a month, billed monthly). There is no annual lock-in on the monthly plan: if it is not earning its keep, cancel and you are out next month.

Specific prior consent is the legal escape hatch. TPSClear does not block the call, it surfaces the listing on the HubSpot record so reps and managers can decide whether documented consent exists for that specific person. If you record consent in a HubSpot property, you can build a workflow that overrides the default behaviour using the verdict and the consent flag together.

Use the action in HubSpot Workflows to re-screen on a schedule, when a deal stage changes, after a form submission, or anywhere else automation makes sense. The daily backfill cron is the default safety net, the workflow action is the precision tool.