TPSClear for Capsule is in build, integrating via Capsule's public API. Capsule is a UK-built CRM with a loyal UK SME following, and TPSClear is a UK-built compliance product built by another UK founder, so this integration matters more to us than the size of the installed base might suggest.
People and Organisations
Capsule's data model is People + Organisations + Cases + Opportunities. Phone numbers live on People (multiple, with labels) and on Organisations. TPSClear screens both:
- People. Every labelled phone value (Work, Mobile, Home, Direct, plus custom labels) gets a verdict, with the rolled-up status mirrored to the Person record so it shows on list filters and tag automations.
- Organisations. The organisation phone (typically a switchboard or main number) gets a verdict in its own field.
Custom fields per phone field
Capsule's custom-fields system is straightforward, and the integration maps to it directly. On install we provision:
- TPSClear status (single-choice: Clean, TPS, CTPS, Both, Unscreened) on People and Organisations.
- Per-phone status custom fields for each phone label you tell us to screen. Capsule allows a flexible label set per record, so the integration discovers the labels in use across your account on first run and provisions matching fields.
- Last screened (date / time).
Webhook re-screen on update
Capsule supports webhooks (currently called "Webhooks" in the developer settings) on party updates. The integration subscribes to party.updated and filters server-side to events where a phone field changed, then screens and writes back the verdict within a few seconds.
Capsule's API rate limits are generous for the SME use case, but we still rate-limit ourselves on backfill so a one-time CSV import of thirty thousand contacts does not eat your daily allowance.
UK-built CRM, UK-built compliance
Capsule is one of the few CRMs on this list that is genuinely UK-grown. It started in Manchester, it is still run from there, and its customer base skews towards UK SMEs that consciously chose a homegrown product over a US giant. TPS compliance is a UK-specific regulatory regime, and the existing tools that purport to address it on other CRMs are mostly built by US-headquartered firms that learned about the DMA two financial years ago.
TPSClear is operated by Voll Studios Ltd, a UK company, holds the DMA TPS licence directly, and is built by a UK founder who lives with PECR rather than reading about it on Wikipedia. If you are a Capsule customer because of where the product is from, the same logic applies here.
Tags and lists
Because the verdict is a normal custom field, you can use it anywhere Capsule supports filtering: list views, saved filters, tag rules, and the Lists feature. A common pattern we see is a saved list called "Outbound-eligible" that filters to TPSClear status = Clean, used as the starting point for any outbound sequence.
What you can do today
- Join the waitlist. We will set up the integration on your account during the pilot.
- Or call the TPSClear API directly from your Capsule workflow tooling. £295 a month, billed monthly, unlimited lookups.
- See calling a TPS number with consent for the cases where a listed number can still be dialled legitimately.